At Green Rinjani® Tour & Travel, we place the highest priority on protecting your privacy and safeguarding your personal information. Our Privacy Policy outlines exactly how we do this. As a professional trekking and travel operator based in Lombok, Indonesia, we recognize that planning an adventure—especially one involving mountain trekking, permits, insurance, and logistics—requires a strong foundation of trust. For this reason, we handle your personal data with care, responsibility, and professionalism at every stage of our service.
This Privacy Policy clearly explains how Green Rinjani® actively collects, uses, stores, and protects personal information throughout your interaction with our services. In particular, this includes data you provide when booking a trekking program, browsing our websites, communicating with us via email or WhatsApp, completing booking forms, or using our live chat support.
Moreover
we fully commit to transparency, accountability, and responsible data handling. This policy explains what personal information we collect, why we require it, how we use it, how long we retain it, and under what circumstances we may share it. As a result, you can clearly understand how we manage your data before, during, and after your journey with Green Rinjani®.
When you choose Green Rinjani® for your trekking or travel experience in Lombok—especially for Mount Rinjani trekking—you trust us not only with your adventure, but also with sensitive personal information such as passport details, contact information, and travel preferences. Therefore, our team applies strict internal controls, operational procedures, and security measures to ensure we handle all data ethically, securely, and in full compliance with applicable Indonesian laws and regulations.
In addition
this Privacy Policy explains your rights as a guest or website user. These rights include accessing your personal data, requesting corrections, updating information, or asking us to delete your data. We believe that clear communication and informed consent form the foundation of a trustworthy and professional travel service.
Furthermore
we explain how we use digital communication tools such as live chat, email, and messaging platforms. We design these tools to deliver real-time, accurate, and personalized assistance while maintaining high standards of privacy and data protection.
Whether we require your information to issue trekking permits (SIMAKSI), arrange mandatory mountain insurance, coordinate logistics, or respond to pre-trip inquiries, we collect and use your data only when necessary. Most importantly, we protect your information at all times.
Ultimately, your peace of mind matters to us. This Privacy Policy provides complete clarity, legal assurance, and confidence—before, during, and after your journey with Green Rinjani®
1. Company Identity & Legal Status
Company Name: CV Green Rinjani
Brand: Green Rinjani® Tour & Travel
Official Websites:
Green Rinjani® is a registered trademark protected under the laws of the Republic of Indonesia, including Law No. 20 of 2016 on Trademarks and Geographical Indications.
2. Why We Collect Personal Information
We collect personal information strictly to meet legal, operational, and safety requirements, particularly those established by the Mount Rinjani National Park Authority.
We require personal data to:
- Issue official trekking permits (SIMAKSI)
- Register mandatory mountain insurance
- Manage trek safety and operational logistics
- Coordinate accommodation, transport, and schedules
Information We May Collect:
- Full name (as stated on passport)
- Nationality and date of birth
- Passport number (only when legally required)
- Email address
- WhatsApp or phone number
- Trekking route and start date
- Number of participants
- Optional dietary preferences or medical notes
We collect all data solely for operational, legal, and safety purposes.
3. How You Submit Your Information
We collect personal information only through official Green Rinjani® channels, including:
- Email: info@greenrinjani.com / info.greenrinjani@gmail.com
- WhatsApp: +62 819 1603 0327
- Booking Form: https://www.greenrinjani.com
Once we confirm your booking, our team will guide you step by step in submitting passport details required for permits and insurance.
4. How We Use Your Information
We use your personal data exclusively for:
- SIMAKSI trekking permit registration
- Mandatory mountain insurance processing
- Booking confirmation and trip coordination
- Accommodation and transport arrangements
- Important trip updates, including weather, trail status, and schedule changes
- Improving service quality and guest experience
🚫 We do NOT sell, rent, trade, or distribute your data for marketing or commercial purposes.
5. Data Sharing & Legal Disclosure
We share limited personal data only when legally or operationally required with:
- Mount Rinjani National Park Office
- Authorized insurance providers
- Licensed guides and porters
- Accommodation or transport partners (logistics purposes only)
We handle all shared data confidentially and allow access only to authorized personnel.
6. Data Protection & Security Measures
Green Rinjani® applies strict data protection standards, including:
- Secure communication through official email and WhatsApp
- Encrypted website and live chat systems
- Restricted internal access to personal data
- No permanent storage of passport photos or documents
- Deletion of sensitive data after trek completion
We never share personal information publicly or allow unauthorized access.
7. Data Retention Policy
We retain personal data only for as long as necessary to:
- Complete permit and insurance registration
- Provide trekking and post-trek services
- Fulfill legal or regulatory obligations
Afterward, we securely delete or anonymize all sensitive data.
8. Your Rights as a Guest
You have the right to:
- Request access to your personal data
- Request corrections or updates
- Request deletion of your data
- Withdraw consent before the trek begins
- Ask how we store, use, or share your data
📩 Requests can be sent to: info.greenrinjani@gmail.com
9. Photos, Videos & Media Usage
We may use photos and videos taken during trips for:
- Documentation
- Promotional and marketing purposes
If you prefer not to have your image used, please inform us in advance.
We fully respect your choice.
All photos, videos, articles, and website content remain protected under copyright law and may not be used without written permission.
10. Live Chat Privacy & Accuracy
Our live chat service provides fast, accurate, and experience-based assistance related to:
- Trekking routes and difficulty levels
- Weather and trail conditions
- Lombok destinations and transport
- Trip planning and logistics
Live chat collects only the basic information necessary to assist you, and we handle all data securely.
11. Why We Use Live Chat
We use live chat to provide:
- Instant responses
- Accurate, real-time information
- Personalized travel recommendations
- Efficient pre-trip planning support
If you need further clarification, our WhatsApp team remains available.
12. Payment Security
Green Rinjani® uses secure and verified payment systems, including:
- Local bank transfers
- PayPal
We never store credit card information.
Trusted third-party payment providers process all transactions securely.
13. Insurance & Permit Data Consent
By booking with Green Rinjani®, you consent to providing accurate personal information required for:
- SIMAKSI trekking permits
- Mandatory mountain insurance
We share this data only with authorized park offices and insurance providers, as required by law.
14. Cookies & Website Tracking
Our website may use cookies to:
- Improve website functionality
- Analyze traffic and performance
- Enhance user experience
You may disable cookies through your browser settings at any time.
15. Privacy Policy Updates
We regularly review and update this Privacy Policy to ensure compliance with:
- Legal requirements
- Industry best practices
- Data protection standards
We will publish any updates on this page.
16. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
📧 Email: info@greenrinjani.com / info.greenrinjani@gmail.com
📱 WhatsApp: +62 819 1603 0327
🌐 Website: https://www.greenrinjani.com | https://www.greenrinjani.co.id
Short Privacy Notice (for Live Chat)
By using our live chat service, you agree to the Green Rinjani® Privacy Policy.
We collect only essential information required for permits, insurance, and bookings.
We handle your data securely, responsibly, and never misuse it.